Problem
Off-the-shelf does not fit and workarounds are piling up.
Our existing code is risky to change.
We cannot find engineers who understand our system.
Outcomes
- Software that fits your process
- Changes that are safe to make
- A codebase your team can own
Scope
In scope
- Engineering of custom software
- Automated testing
- Documentation and handover
Not included
- Product discovery, which sits under product strategy and discovery
- Platform and pipelines, which sit under cloud and DevOps
SaaS and multi-tenant platforms
Building a software product that many customers will use from one platform brings its own challenges: keeping each customer's data separate, handling billing and subscriptions, and scaling without rebuilding. We design tenancy, identity and data isolation from the start.
- Tenant isolation models and role-based access.
- Subscription, onboarding and account management.
- Configuration per customer without separate code.
API and systems integration
New software rarely stands alone. We design and build APIs and integrations so data moves reliably between your applications, with clear contracts, error handling and monitoring.
- API design and documentation.
- Integration with existing systems, including CRM, finance and identity platforms.
- Retry, queueing and reconciliation so data is not lost when a system is down.
Approach
Discovery
We agree the users, the problem and the constraints, and how success will be judged.
Delivery planning
We shape the approach, sequence the work and set out costs, risks and a definition of done.
Build and test
We build in the open, test with real users and real data, and prove it before release.
Operational readiness, hypercare and closure
We hand over, support the first weeks of use, and confirm the outcome before we close.
Deliverables
Technologies
Controls
Frequently Asked Questions
Do we own the code?
Yes. We build a maintainable codebase and hand it over with documentation.
Can you work with our existing system?
Yes. We can extend and safely refactor what you already have.
Ready to scope this?
Tell us what off-the-shelf cannot do and we will engineer what fits.