Problem
Projects often finish with a hurried handover. Operations teams meet the new service for the first time on go-live day, the runbooks are thin and the first incidents land on whoever is on call.
Outcomes
- A planned move from project to live operation.
- Operations staff trained before go-live.
- Runbooks, monitoring and escalation paths ready on day one.
- A clear point at which responsibility changes hands.
- Extra support in the first weeks after go-live.
Scope
In scope
- Operational readiness review.
- Handover and cutover planning.
- Runbooks, monitoring and escalation set-up.
- Hypercare after go-live.
- Live service operations, once agreed.
Not included
- Building the service itself. See the engineering services.
Team augmentation and delivery squads
Sometimes the quickest way to keep a service moving is to add people. We can add individual Elios specialists, or a complete squad with its own lead, to your delivery capacity.
- Individual specialists for a defined period.
- Complete delivery squads with a team lead.
- Skills matched to your stack and ways of working.
- Regular check-ins on performance and fit.
Approach
Discovery
We review the new service, the people who will run it and what operations will need on day one. We then agree the exit criteria for the handover.
Delivery Planning
We plan the handover, training and cutover with the operations team, and agree who is responsible for what before and after go-live.
Build and Test
We write the runbooks, set up monitoring and escalation, and rehearse the cutover and a first incident with the operations team. Before go-live, you get the test results and the readiness checklist, and a named person decides whether to go ahead.
Operational Readiness, Hypercare and Closure
We carry out the cutover, check the service in live use and provide extra hypercare for the first few weeks. Hypercare ends when the agreed exit criteria are met. We then close the transition with your sign-off.
Deliverables
Technologies
Controls
Frequently Asked Questions
What is hypercare?
Extra support in the first few weeks after go-live, when most early problems appear. It ends when agreed exit criteria are met.
When do operations get involved?
From planning. Operations staff review the design, train on the service and rehearse the cutover before go-live.
Can you add people to our team?
Yes. We can add individual specialists or a complete squad. We agree the skills, duration and ways of working before anyone starts.
Handing a new service to operations?
A Technical Audit reviews the service, how ready operations are to run it and where the risks are in 10 to 15 working days and gives you a prioritised remediation plan.