Problem
Cloud estates grow with little oversight. Costs creep up, patches are missed and nobody is sure which resources are still needed. Meanwhile the team that built the platform has moved on to the next project.
Outcomes
- A cloud and infrastructure estate that is patched, monitored and supported.
- Costs reviewed each month, with waste found and removed.
- Backups and recovery tested on a schedule.
- Changes made through a controlled process.
- Clear reporting on health, cost and risk.
Scope
In scope
- Monitoring and alert response.
- Patching and updates.
- Backup management and restore testing.
- Cost and usage reviews.
- Capacity and health checks.
Not included
- Hardware resale. We can recommend procurement routes.
- Major redesign or migration. These are scoped separately.
Approach
Discovery
We build an inventory of the estate and review its cost, risks and how it is supported today. We then agree what we will manage and the service levels for each part.
Delivery Planning
We plan the takeover in stages and agree how alerts, patching, backups and changes will be handled, with a named owner for each part of the estate.
Build and Test
We set up monitoring, alert routing, backup checks and cost reporting, and test them, including a restore of a critical system. Before go-live, you get the test results, and a named person decides whether to go ahead.
Operational Readiness, Hypercare and Closure
We carry out the cutover, check the estate in live use and hand over to the team who will run it day to day. We provide extra hypercare for the first few weeks, then close the transition with your sign-off.
Deliverables
Technologies
Controls
Frequently Asked Questions
Can you manage a cloud estate you did not build?
Yes. We start with an assessment of the estate, then agree what we will manage.
Do you manage on-site infrastructure as well?
Yes, where it is part of the agreed estate. Many organisations run a mix of on-site and cloud, and we manage them as one estate.
How do you keep cloud costs under control?
We review cost and usage each month, remove unused resources and report what changed.
What happens when something fails?
Alerts reach a named owner, who follows the agreed incident process. Afterwards we look for the root cause.
Cloud costs and risk getting away from you?
A Technical Audit reviews your cloud estate, its costs and its risks in 10 to 15 working days and gives you a prioritised remediation plan.