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Infrastructure strategy and modernisation

A working digital service runs on infrastructure that is planned, supported and fit for what comes next, so we survey what you run, plan its modernisation and keep it supported day to day.

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Problem

01

Infrastructure is often replaced in a rush when hardware fails or support ends, rather than to a plan. Each emergency replacement locks in another few years of the same design. Costs are spread across contracts nobody reviews together, and nobody has a full list of what is running.

Outcomes

  • A full inventory of infrastructure, its costs, contracts and risks.
  • A modernisation roadmap sequenced around end-of-life dates and budgets.
  • Decisions on what to move to the cloud, keep on site or retire.
  • Modernisation delivered in stages, without service outages.
  • Day-to-day support arranged so the estate stays healthy.

Scope

In scope

  • Infrastructure discovery and asset inventory.
  • Lifecycle, contract and cost review.
  • Target infrastructure design.
  • Modernisation roadmap and business case.
  • Delivery of modernisation projects.

Not included

  • Hardware resale. We can recommend procurement routes.

Infrastructure support

Once infrastructure is modernised, it needs looking after. We provide day-to-day support: patching, updates, monitoring response and fixes, against agreed service levels and hours of cover.

  • Patching and updates.
  • Incident response and fixes.
  • Capacity and health checks.
  • Regular service reviews.

Approach

  1. Discovery

    We build a complete inventory of your infrastructure, including the things nobody has written down. We review lifecycle dates, support, performance and cost.

  2. Delivery Planning

    We design the target estate and a modernisation roadmap sequenced around end-of-life dates and budgets. For each stage, we agree the cutover plan, the rollback route and a named owner.

  3. Build and Test

    We modernise in planned stages with tested cutovers, so services keep running. Before each go-live, you get the test results, and a named person decides whether to go ahead.

  4. Operational Readiness, Hypercare and Closure

    We carry out each cutover, check the service afterwards and hand over to the team who will run it. Support arrangements, such as patching, monitoring response and service reviews, are agreed with you before they start. We provide extra hypercare in the first weeks, then close the work with your sign-off.

Deliverables

Asset inventory and lifecycle registerCost and contract reviewTarget infrastructure designModernisation roadmap and business caseChange and cut-over plansFor support: service levels, runbooks and service reports

Technologies

Hosting: Microsoft Azure and on-premises virtualisation platformsInfrastructure as Code: Terraform

Controls

Every asset has an owner and a lifecycle date.Changes follow an approved change process.Patching follows an agreed schedule.Support performance reported against service levels.

Frequently Asked Questions

Should we move everything to the cloud?

Not always. Some workloads are better on site or in a hybrid model. The roadmap sets out which, and why.

Can you work around our existing contracts?

Yes. We sequence the roadmap around contract end dates to avoid paying twice.

What support hours do you cover?

Hours of cover and service levels are agreed for each engagement and written into the support arrangements before support starts.

Can you support infrastructure you did not build?

Yes. We start with an assessment so we understand it before taking it on.

Hardware nearing end of life?

A Technical Audit reviews your infrastructure, its support and its risks in 10 to 15 working days and gives you a prioritised remediation plan.

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