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Digital workplace and end-user computing

A working digital service needs staff who can use it securely from anywhere, so we set up and manage the devices, desktops and tools they work on.

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Problem

01

Staff now work from offices, homes and on the move. Devices are set up by hand, updates are patchy, and lost laptops are a security risk. New starters wait days for a working machine. Support teams spend their time on the same problems again and again.

Outcomes

  • Devices set up automatically and ready on day one.
  • Updates and security settings applied consistently.
  • Lost or stolen devices can be locked or wiped.
  • Staff can work securely from anywhere.
  • Fewer repeat support calls.

Scope

In scope

  • Device strategy and standards.
  • Device management and automated set-up.
  • Security baselines and update policies.
  • Application packaging and delivery.
  • Virtual desktops where needed.
  • Accessibility settings and assistive technology support.

Not included

  • Device purchasing and leasing. We can advise on options.

Approach

  1. Discovery

    We find out what different roles need from their devices. We then agree device, security and application standards.

  2. Delivery Planning

    We plan the rollout in groups of staff, and agree how devices will be enrolled, tested and supported.

  3. Build and Test

    We set up automated device enrolment and configuration, and test it with a pilot group. Before each group moves, you get the test results, and a named person decides whether to go ahead.

  4. Operational Readiness, Hypercare and Closure

    We move each group across with support, then hand over to the team who will run the service. We provide extra hypercare for the first few weeks, track support calls to fix the causes of repeat problems, and close the work with your sign-off.

Deliverables

Device strategy and standardsConfigured device managementSecurity baselines and update policiesPackaged applicationsRollout plan and user guides

Technologies

Microsoft 365, Microsoft Intune, Windows Autopilot, Azure Virtual DesktopSecurity: Microsoft Defender for Endpoint

Controls

Devices encrypted and managed.Security updates applied within an agreed time.Lost or stolen devices can be wiped remotely.Accessibility settings available to every user who needs them.

Frequently Asked Questions

Can new starters get a working device without IT setting it up?

Yes. With automated enrolment, a device can be sent straight to the new starter and set itself up when they sign in.

Can you manage personal devices?

Yes, with the right controls. We can protect work data on personal devices without managing the whole device.

Do we need virtual desktops?

Only for some roles or situations. We recommend them where they solve a real problem.

How do you support staff who use assistive technology?

We include accessibility settings and assistive technology in device standards, and test them.

New starters waiting days for a laptop?

A Technical Audit reviews your device management and workplace set-up in 10 to 15 working days and gives you a prioritised remediation plan.

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